Contact

Our address

Bradford NHS Payroll Services
Level 4, New Mill
Victoria Road
Saltaire
West Yorkshire
BD18 3LD

Tel: 01274 251000
Fax: 01274 215410
Email: payroll.service@bdct.nhs.uk

 Payroll Service Desk Opening Hours:

We have amended our telephone hours to the following with the exception of pay weeks, this is to enable us to deal with an increased volume of email enquiries as quickly as possible:

 

Day Normal Week Pay Week
Monday 08:30am to 16:30pm 08:30am to 16:30pm
Tuesday 08:30am to 12:30pm 08:30am to 17:00pm
Wednesday 08:30am to 12:30pm 08:30am to 17:00pm
Thursday 08:30am to 12:30pm 08:30am to 17:00pm
Friday 08:30am to 16:00pm 08:30am to 16:00pm

 

Email enquiries can still be submitted at any time to: payroll.service@bdct.nhs.uk.

For a quicker response to your Expenses only enquiries please email our dedicated Expenses email address instead: Expenses.payroll@bdct.nhs.uk

We do appreciate that all pay related matters are important to you and will do our best to deal with your enquiries as soon as we can. There are a number of ways you can help us to do this.

We often receive duplicate enquiries, whilst we understand it can be frustrating if you don’t receive an immediate response, could we please kindly ask that enquiries are only submitted once and that if you have an open query with us that you use this to reply or ask any further questions rather than starting a new one; this will help us to focus our attention on providing answers as quickly as possible.

During Pay week which is one of our peak times, we kindly ask that you restrict your enquiries to those directly affecting current pay. For those requesting information only such as:  estimates of pay, potential pay scale changes and any other non-urgent enquiries we would be grateful if these could be deferred until a later date.  Any non urgent queries received during this period will be answered within 10 working days.

We thank you for your continued patience and assistance.

When you contact the service desk by telephone you will hear a short presentation message before your call is answered, please do not hang up. If you call out of hours please note we do not have a voicemail facility, you will need to either call back between the hours above or send us an email: payroll.service@bdct.nhs.uk

It is important to always have either your payroll/assignment number or national insurance number to hand when you contact us by either phone or email; this is the way we identify you and enables us to deal with your query.

For other related contacts please visit your individual organisations page.