Contact

Our address

Bradford NHS Payroll Services
Level 4, New Mill
Victoria Road
Saltaire
West Yorkshire
BD18 3LD

Tel: 01274 251000
Email: payroll.service@bdct.nhs.uk

Payroll Service Desk opening hours Christmas / New Year 2025-2026

 We have amended our Customer Service opening hours to be available when you need us, times will be back to normal from 02 January 2026.

Please note email queries can be submitted at any time to: payroll.service@bdct.nhs.uk.

 

Day	Time
Monday 15 December	08:30 to 16:30
Tuesday 16 December	Closed
Wednesday 17 December	08:30 to 17.00
Thursday 18 December	08:30 to 17:00
Friday 19 December	08:30 to 16:00
Monday 22 December	08:30 to 17:00
Tuesday 23 December	08:30 to 17:00
Wednesday 24 December	08:30 to 14:00
Thursday 25 December	Closed
Friday 26 December	Closed
Monday 29 December	08:30 to 16:30
Tuesday 30 December	08:30 to 12:30
Wednesday 31 December	08:30 to 12:30
Thursday 01 January 2026	Closed
Friday 02 January 2026	08:30 to 16:00

 

We appreciate that all pay related matters are important to you and will do our best to deal with your enquiries as soon as we can. There are a number of ways you can help us to do this.

We often receive duplicate enquiries, whilst we understand it can be frustrating if you don’t receive an immediate response, could we please kindly ask that enquiries are only submitted once and that if you have an open query with us that you use this to reply or ask any further questions rather than starting a new one; this will help us to focus our attention on providing answers as quickly as possible.

During Pay week which is one of our peak times, we kindly ask that you restrict your enquiries to those directly affecting current pay. For those requesting information only such as:  estimates of pay, potential pay scale changes and any other non-urgent enquiries we would be grateful if these could be deferred until a later date.  Any non urgent queries received during this period will be answered within 10 working days.

We thank you for your continued patience and assistance.

When you contact the service desk by telephone you will hear a short presentation message before your call is answered, please do not hang up. If you call out of hours please note we do not have a voicemail facility, you will need to either call back between the hours above or send us an email: payroll.service@bdct.nhs.uk

It is important to always have either your payroll/assignment number or national insurance number to hand when you contact us by either phone or email; this is the way we identify you and enables us to deal with your query.

For other related contacts please visit your individual organisations page.