Bradford District & Craven Clinical Commissioning Groups (BDC CCG’s)

Contact Information

Our address

Bradford NHS Payroll Services
Level 4, New Mill
Victoria Road
West Yorkshire
BD18 3LD

Payroll Service Desk:

Tel: 01274 251000
Fax: 01274 215410

For service desk opening hours please visit contact us

When you contact the service desk by telephone you will hear a short presentation message before your call is answered, please do not hang up. If you call out of hours please note we do not have a voicemail facility, you will need to either call back when we are open or email your enquiry to:

It is important to always have either your payroll/assignment number or national insurance number to hand when you contact us by either telephone or email; this is the way we identify you and enables us to deal with your query.

Further Contact Information

Pensions, Travel and Expenses general enquiries:
Tel: 01274 251000

Childcare Vouchers:
Tel: 01274 228321

Key Dates Information

Essential Key Dates Information

To guarantee it is actioned in the month received;  all pay related information must reach us on or around the 4th of each month, please see below for specific dates and deadlines. Please remember to include your payroll/assignment number on all forms of correspondence.


Key Dates Downloads

Monthly Payroll Key Dates 2020-2021 (42.00 KB)

NHS Terms and Conditions of Service and Pay Award 2018

The NHS Staff Council has formally ratified the 2018 pay deal and the changes to the Agenda for Change Terms and Conditions of Service handbook.

The Agenda for Change pay award will be applied in July 2018 and you will receive your pay increase for the month of July only.

All backdated pay from April 2018 to June 2018 will be paid in August’s pay. This will include a deduction for backdated pension contributions. Please note your pension banding may change in line with your salary increase. Information on pension contributions can be found here:

Anyone due an increment in July will receive this as normal.

Please note as a result of this agreement, there are a number of changes to terms and conditions. In particular, you may wish to review the changes to unsocial hours and occupational sick pay. These changes are effective from 1st July 2018. Further information can be found at


There is also a very useful pay journey calculator you can use to review your level of basic pay over the next 3 years. This can be found here:   Click ‘Pay Journey Tool’

The agreement commits the NHS Staff Council to further work on:

  • The closure of band 1 and upskilling workers to band 2
  • Apprenticeship Pay
  • Pay Progression System
  • Enhanced Shared Parental leave, child bereavement leave and a national framework for buying and selling annual leave.
  • Exploration of a collective framework for bank and agency working.


If you have a query regarding the terms and conditions, please email


Over & Underpayments Introduction

Whilst every effort will be made by BPS in conjunction with your manager and the organisation to ensure your pay is correct. There may, on an exceptional occasion be the need to make an adjustment for an over or underpayment. Please remember you have a responsibility to check your payslip each and every month and contact us if you are uncertain about anything or think there is an anomaly. BPS can only act on information we have received from either your manager or the organisation where appropriate, without this we will be unable to make any adjustment.


When you contact us to report an overpayment, we will need to investigate this and may need you to provide further information or contact your manager. Please be aware the NHS has a duty to recover all overpaid amounts as these are public funds. We will liaise with you to make arrangements to recover the overpayment.


If you contact us to report an underpayment, we will need to investigate this and may need you to provide further information or contact your manager. The repayment will usually be made on the next available pay date.


Expenses are currently claimed on paper claim forms, please see below or our Useful Forms page to print a copy and submit;  or contact your line manager if the form you require is not held here. Please remember claims must reach payroll completed and authorised by the dates shown on the key dates document above. Claims received after this date will be processed the following month.

Rates are paid in line with Agenda for Change Service Handbook PDF, sections 17 and 18, and local policy – please see below:

Public Transport & other non taxable (40.00 KB)
General Travel & Subsistence (81.00 KB)

Frequently Asked Questions

You can do this in a number of ways:

There is a tear off slip attached to your payslip, this should be completed and sent to us. Alternatively you can send them in writing or by completing a change of bank details form.

Please note details cannot be accepted via email. Please also note: ALL changes must be signed

You must still tell us your new account details. Using CASS does not provide the organisation with authority to change your details in our system. Whilst initially your salary is automatically redirected from your old account to your new one by your new bank; this stops after 13 redirections and any further monies sent to your old account will not be paid into your new one.

Payroll are unable to amend this field, please contact your HR Department on:

Tel: 01274 251111


To keep your tax records up to date HMRC will need to know too, you can do this online, please click here

Payroll are unable to amend this field, please contact your HR Department on:

Tel: 07432 721972

*Please note payslips will be sent to your normal place of work unless you do not have one or are on long term absence.

Copies of your payslip can be viewed online using Employee self service. If you do not have access to this please email your request to: or call us on 01274 251000. You will need to provide your name and assignment number or name and national insurance number along with your current address, they will posted or can be collected in person with prior arrangement. We are unable to fax or email copies due to data protection. Please note requests of this nature will not be classed as a priority during our peak times and may take up to ten working days.

Your assignment number can be found on your payslip in the top left hand corner, you NI number on the right hand side, 4th row down; please see below for an example

If you need to contact your local office you can write to them at:

Pay as you Earn & Self-Assessment
HM Revenue & Customs
United Kingdom

Or call them on: 0300 200 3300, please note phone lines are less busy before 10am Monday to Friday.

Opening Times:
8am to 8pm Monday to Friday
8am to 4pm Saturday
Closed Sunday & bank holidays

For either method you will need to quote your National Insurance (NI) number, this can be found on your payslip as shown on the example above and employers tax reference number, also shown above

Please see expenses section above for information.