Bradford Teaching Hospitals NHS Foundation Trust (BTHFT)

Contact Information

Our address

Bradford NHS Payroll Services
Level 4, New Mill
Victoria Road
West Yorkshire
BD18 3LD

Payroll Service Desk:

Tel: 01274 251000
Fax: 01274 215410

For service desk opening hours please visit contact us

When you contact the service desk by telephone you will hear a short presentation message before your call is answered, please do not hang up. If you call out of hours please note we do not have a voicemail facility, you will need to either call when we are open or email your enquiry to:

It is important to always have either your payroll/assignment number; or national insurance number to hand when you contact us by either phone or email; this is the way we identify you and enables us to deal with your query.

Further Contact Information

Pensions, Travel and Expenses general enquiries:
Tel: 01274 251000

HR General Queries :
Tel: 01274 275224 / 275025

Childcare Vouchers:
Tel: 01274 228321

Key Dates Information

To guarantee it is actioned in the month received; all pay related information must reach us on or around the 4th of each month, please see below for specific dates and deadlines. Please remember to include your payroll/assignment number on all forms of correspondence.

Additional, Enhanced and Overtime hours

Each month the hours worked are entered into the Trust E-Roster system, they are approved and finalised (“lockdown”) by the department manager. The information is submitted to payroll electronically by the e-rostering team. Should you have any queries with regards to hours paid you need to contact your manager in the first instance, or the e rostering team on 01274 272836.
Please note payroll do not have access to your rotas or hours worked.

Key Dates Downloads

Payroll Monthly Key Dates 2021-2022 (27.50 KB)
Payroll Weekly Key Dates 2021-2022 (40.50 KB)
(40.50 KB)
(42.00 KB)

Changes to Payments for enhancements during Annual Leave


Important Information about changes to payments relating to enhancements during annual leave

Who does this change affect?

It affects all employees on Agenda for Change contracts who work variable hours and who are paid unsocial hours enhancements in line with the Agenda for Change Terms and Conditions Handbook.

What is changing? 

BTHFT has paid rostered staff using a 12.5% uplift for enhancements during annual leave since AFC was implemented in 2004 (with some exceptions in Facilities) in accordance with the NHS Terms and Conditions at the time. It was initially set at 11.89% and then uplifted in 2009 and was intended to be an interim pay mechanism until ESR was able to pay enhancements during annual leave based on an average of hours worked basis.   This percentage is paid not just when leave is taken but as a monthly enhancement.  It is shown on your payslip as ‘WTD pay’ (annual leave) and / or ‘OSP Average'( sickness for staff below £18160pa)

The current AFC Terms and Conditions Handbook states that:

‘Pay during annual leave will include regularly paid supplements, including any recruitment and retention premia, payments for work outside normal hours and high cost area supplements.  Pay is calculated on the basis of what the individual would have received had he/she been at work.  This would be based on the previous three months at work* or any other reference period that may be locally agreed.’

*The government are currently looking to increase the reference period to 12 months.

It was agreed with JNCC in 2017 that the Trust would pay all employees (employed on substantive non-medical contracts)  in line with the Agenda for Change terms above with effect from April 2020.  This would give enough time to enable all areas across the Trust with rostered employees to implement HealthRoster and therefore enable us to pay in line with the Terms and Conditions Handbook.

By 1 April 2020 all rostered employees (non-medical) will be using HealthRoster.

How will this affect me? 

Payments made in respect of unsocial hours during annual leave will be processed automatically through payroll from April 2020.  This will show on your payslip as ‘ AFC Average’

If you have any queries please contact Human Resources in the first instance

NHS Terms and Conditions of Service and Pay Award Information (Agenda for Change) 2021

The pay award for substantive NHS staff employed under the remit of the NHS Pay Review Body was agreed as 3 percent, applicable from 1 April 2021.  The award applies to staff on Agenda for Change (AFC) pay scales and Doctors and Dentists.

The increase was applied to September salaries, with backdated arrears from April 2021, AFC

Please click here  for updated pay scales and further information.  Please note in particular the arrangements for Bands 8-9 which include a continuation of temporary arrangements for consolidated payments.

Doctors and Dentists

Please click here for full information.


Expenses are currently claimed on paper claim forms, please see Useful forms – or contact your line manager if the form you require is not held here. Please remember claims must reach payroll completed and authorised by the dates shown on the key dates document above. Claims received after this date will processed the following month.
Rates are paid in line with Agenda for Change Service Handbook PDF, sections 17 and 18, and local policy – please see below:

Business Travel Policy (584.62 KB)
Display Screen Equipment Policy (232.67 KB)

Weekly Payroll

Based on feedback received from Bank and Agency workers BTHFT have decided to set up a weekly payroll from 01 April 2017.  The payroll schedule containing timescales for information to payroll and actual dates will be published soon, however the ordinary pay day will be Friday each week. Please see BTHFT Weekly Payroll FAQ’s 070217  for FAQ’s and further information.

Online Payslips

To engage with the electronic age and contribute to a paperless environment the Trust has made the decision to no longer produce paper payslips, in line with most other NHS organisations. From June 2018 you will not receive a paper copy payslip or P60 and will need to view this online instead. The facility provides a secure, fast and easy way for you to view not only your current payslip but historical ones also, and, at a convenient time chosen by you.

You can view your payslip in a number of ways:

  • Using your smartcard  or username/password on a computer at work through the ESR icon on your desktop
  • Through remote internet access to ESR Self Service (without smartcard)
  • Using the MyESR App on Android, IOS or Windows Phone

There are two ways to access ESR, you can use your smart card or simply a Username and Password. Further information is available on the HR Intranet Page, under the ESR Self Service section. If you have any difficulties logging in please contact:

Copies of your payslips may sometimes be needed when providing proof of earnings, for example: Mortgage applications, Student Loan, Tax Credits etc… you can visit any Trust site to print these, or use your home printer (if printing from a laptop/PC). As the Government and HMRC endorse the use of electronic payslips you should not encounter any problem submitting copies instead of originals. Gov.Uk payslip advice.

In the unlikely event you are unable to access any electronic device such as a computer, smartphone or tablet either at work or at home we do have the facility to switch a paper copy back on.  We would encourage you to consider this carefully before making a request as the paperless initiative will contribute to postage savings for the Trust.   If you do opt to revert to paper your payslip will be delivered to your work address, not home. To do this please contact us by email at:

It is likely we will contact you first to discuss all possible options before acting on your request.

Please note; if you go on Maternity Leave your payslips will automatically revert to paper and be sent to you at home.  If  you leave the Trust your final payslip will automatically revert to paper and be sent to you at home, we advise it would be sensible to print off any historical copies you may require at this time as you will no longer have access when you have left.

Voluntary Living Wage

Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) have decided to pay employees at a rate equivalent to the Voluntary Living Wage for the year commencing 1 April 2016.  This is higher than the National Living Wage recently introduced to replace the National Minimum Wage.

The Voluntary Living Wage  is currently set at £8.25 per hour.  If you are eligible BTHFT will  top up your basic pay to the equivalent of this rate as a non-consolidated payment.  Employees affected will be those currently paid below £8.25 on AFC Band 1 and some on Band 2.  The increased rate applies to basic pay/hours only and is not applicable to enhancements, overtime or any other additional payments. The increased rate top up will not be pensionable.


You will receive payment on a monthly basis, this will show on your payslip as voluntary living wage. 

Bank Staff / TNR

Bank staff and TNR will, if eligible, receive the non-consolidated top up payment on a quarterly basis, paid in arrears.

The non-consolidated top up will not apply to apprentices and trainees. 

Payment of the Voluntary Living Wage will be reviewed by the Board of Directors on an annual basis; the Trust retains the right to withdraw this top up payment and payment in one financial year does not guarantee payment in subsequent years.  It does not represent a change to your terms and conditions of employment.

Over & Underpayments Introduction

Every effort will be made by BPS in conjunction with your manager and the organisation to ensure your pay is correct. There may, on an exceptional occasion be the need to make an adjustment for either an over or underpayment. Please remember you have a responsibility to check your payslip each and every month and contact us if you are uncertain about anything or think there is an anomaly. BPS can only act on information we have received from either your manager or the organisation where appropriate, without this we will be unable to make any adjustment.


When you contact us to report an overpayment, we will need to investigate this and may need you to provide further information or contact your manager. Please be aware the NHS has a duty to recover all overpaid amounts as these are public funds. We will make arrangements with you to recover the overpayment in line with the policy – Please see below.


If you contact us to report an underpayment, we will need to investigate this and may need you to provide further information or contact your manager. The repayment will usually be made on the next available pay date, exceptions to this are described in the policy – Please see below.

Policy & Procedure for thr Recovery of Overpayments and Payment of Underpayments. (238.50 KB)

Frequently Asked Questions

You can do this in a number of ways:

There is a tear off slip attached to your payslip, this should be completed and sent to us. Alternatively you can send them in writing or by completing a change of bank details form. Please note details cannot be accepted via email. Please also note: ALL changes must be signed

Available Downloads
(26.00 KB)

You must still tell us your new account details. Using CASS does not provide the organisation with authority to change your details in our system. Whilst initially your salary is automatically redirected from your old account to your new one by your new bank; this stops after 13 redirections and any further monies sent to your old account will not be paid into your new one.

Payroll are unable to amend this field, please contact your HR Department on:

Tel: 01274 275224 / 275025

To keep your tax records up to date HMRC will need to know too, you can do this online, please click here


Payroll are unable to amend this field, please contact your HR Department on:

Tel: 01274 275224 / 275025

Please note payslips will be sent to your normal place of work unless you do not have one or are on long term absence.

Copies of your payslip can be viewed online using Employee self service. If you do not have access to this copies can be requested at a cost of £1.00 per payslip and £5.00 per P60.
Please email your request to: or call us on 01274 251000. You will need to provide your name and assignment number or name and national insurance number along with your current address, copies will need to be paid for before we are able to issue them, they will posted or can be collected in person with prior arrangement. We are unable to fax or email copies due to data protection. Please note requests of this nature will not be classed as a priority during our peak times and may take up to ten working days.

Your assignment number can be found on your payslip in the top left hand corner, you NI number on the right hand side, 4th row down; please see below for an example

If you need to contact your local office you can write to them at:

Pay as you Earn & Self-Assessment
HM Revenue & Customs
United Kingdom

Or call them on: 0300 200 3300, please note phone lines are less busy before 10am Monday to Friday.

Opening Times:
8am to 8pm Monday to Friday
8am to 4pm Saturday
Closed Sunday & bank holidays

For either method you will need to quote your National Insurance (NI) number, this can be found on your payslip as shown on the example above and employers tax reference number, also shown above

View the expenses information above for details on this.