Payroll Service Desk High volume of queries

We are currently receiving an extremely high volume of queries.

Could we please ask that customers contact us with critical pay related queries only. Enquiries can also be emailed to:

We kindly ask that you restrict the types of enquiries submitted to those directly affecting current pay. For those requesting information only such as: estimates of pay, potential pay scale changes and any other non-urgent enquiries we would be grateful if these could be deferred until a later date.

We do appreciate that all pay related matters are important and will do our best to deal with your enquiries as soon as we can. However; this is likely to take us longer than usual due to high demand so would politely ask that you bear with this at this time.

Could we also please ask that enquiries are only submitted once which will allow us to focus our attention on providing answers as quickly as possible.

The 2020/2021 AFC Pay Award was applied in April 2020, for further details please visit:

We thank you for your continued patience and assistance.